Our Services


To take the guesswork out of managing your customer expectations, nlighten’s expert researchers ensure the most accurate feedback by connecting with your customers personally and asking the right questions.


Tailor-made customer experience workshops and forums, customised to your business, identify your customer experience strategy and pave the way for transforming your business culture.


By extracting key customer research insights, and combining it with your business goals, nlighten helps you build a robust CX action plan, and helps you to make it part of your long-term business strategy.


Globally, Customer Journey Mapping has become the go-to method for designing and redesigning the customer experience, used by the world’s most successful businesses.

About nlighten.

We help you build unforgettable customer experiences.

From small companies to household brands, nlighten has established a niche approach to customer experience, working cross-industry since 2005.

We believe in the need to measure, and continuously improve, the customer experience.

By gathering detailed feedback and insights from your clients, we help you gauge their expectations. From here, we help you navigate the way forward, setting strategy into motion and significantly enhancing the way your clients interact with your business.

Our Approach

Your business is built on your customers’ loyalty.

We help you create the kind of experiences that will grow your market share, boost brand value and build overall business resilience, with significant impact to your bottom line.

To this end, we have grown a prominent network of local and international customer experience experts, allowing us to combine international best practice with local insight.

Our approach is to partner with you to enhance your customer experience, in every interaction, from the outside in.

Events and Workshops

Experience Advantage Workshop
22 Aug /13 Sept | 2017

Experience by Design Workshop
Coming Soon

Exec Think Tank
June | 2018

Winning Service Workshop - nlighten

Winning Service Workshop
Tailored for your business

Our Clients


What our customers say about us

Nedbank Limited

nlighten has helped to create a culture within the bank that is customer experience focused.  They have helped us to look at how we interact with and talk to our clients and have ensured that our communications, both written and verbal, are client friendly and focused on enhancing customer experiences.

Nedbank Limited
Citadel Wealth Management

“Our business is based around our clients and the relationships we have with them.  Nathalie and her team took the time to understand our business and our desired outcomes.  The process has been extremely informative, added tremendous value, been easy to develop and represents value for money to us.  We will continue to work with nlighten in the future and highly recommend their business and the process.”

Citadel Wealth Management
Cape Grace Hotel

The feedback we get from nlighten regarding our guest experience is concise, understandable, well-presented and includes very relevant strategic insights. Our partnership with nlighten has added untold value to our business. So important is the nlighten feedback to us, in fact, that it has been included as an essential component of our staff incentive programme.

Cape Grace Hotel
Singita Private Game Reserve

The Singita Directors were in agreement that the format of the programme, the delivery thereof and the outcomes were of a quality and level that exceeded our expectations. This has ensured that we have invited nlighten to facilitate a strategy session for the group, in the near future. There is no better endorsement than to be invited back.

Singita Private Game Reserve

Get in touch:

For more information on how we can assist you with your customer experience strategies and turn your team into service-driven champions, contact nlighten today on +27 21 794 7533 or submit your details and we will be in touch.

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