To take the guesswork out of managing your customer expectations, nlighten’s expert researchers ensure the most accurate feedback by connecting with your customers personally and asking the right questions.
We help you build unforgettable customer experiences.
From small companies to household brands, nlighten has established a niche approach to customer experience, working cross-industry since 2005.
We believe in the need to measure, and continuously improve, the customer experience.
By gathering detailed feedback and insights from your clients, we help you gauge their expectations. From here, we help you navigate the way forward, setting strategy into motion and significantly enhancing the way your clients interact with your business.
What our customers say about us
nlighten has helped to create a culture within the bank that is customer experience focused. They have helped us to look at how we interact with and talk to our clients and have ensured that our communications, both written and verbal, are client friendly and focused on enhancing customer experiences.
“Our business is based around our clients and the relationships we have with them. Nathalie and her team took the time to understand our business and our desired outcomes. The process has been extremely informative, added tremendous value, been easy to develop and represents value for money to us. We will continue to work with nlighten in the future and highly recommend their business and the process.”
The feedback we get from nlighten regarding our guest experience is concise, understandable, well-presented and includes very relevant strategic insights. Our partnership with nlighten has added untold value to our business. So important is the nlighten feedback to us, in fact, that it has been included as an essential component of our staff incentive programme.
The Singita Directors were in agreement that the format of the programme, the delivery thereof and the outcomes were of a quality and level that exceeded our expectations. This has ensured that we have invited nlighten to facilitate a strategy session for the group, in the near future. There is no better endorsement than to be invited back.