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We help you build unforgettable customer experiences.
From small companies to household brands, nlighten has established a niche approach to customer experience, working cross-industry since 2005.
We believe in the need to measure, and continuously improve, the customer experience.
By gathering detailed feedback and insights from your clients, we help you gauge their expectations. From here, we help you navigate the way forward, setting strategy into motion and significantly enhancing the way your clients interact with your business.
What our customers say about us
‘nlighten works hard at keeping the relationship alive. They stay in touch regularly and make sure we don’t forget about them. They are professional and expert at what they do, yet offer a personal touch. This is valuable in today’s business environment, where everything tends to be commodified. nlighten really gets involved and invests heavily in their client relationships.’
‘They deliver what they promise and consistently supply proactive intelligence, which plays a strategic role in how we manage our business. What’s more, nlighten is quick to identify on-sell opportunities and point out problem areas that we can respond to promptly.’
nlighten has helped to create a culture within the bank that is customer experience focused. They have helped us to look at how we interact with and talk to our clients and have ensured that our communications, both written and verbal, are client friendly and focused on enhancing customer experiences.
“Our business is based around our clients and the relationships we have with them. Nathalie and her team took the time to understand our business and our desired outcomes. The process has been extremely informative, added tremendous value, been easy to develop and represents value for money to us. We will continue to work with nlighten in the future and highly recommend their business and the process.”