BLACK

Equinox | 15 Alice Lane, Sandton | Thursday 11 August 2016

South Africa's top one-day leadership event for business leaders

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GREAT LEADERS STAY AHEAD OF CHANGE

Our Services

RESEARCH

To take the guesswork out of managing client expectations, nlighten’s expert researchers ensure the most accurate feedback by connecting with your clients personally and asking the right questions.

TRAINING

Tailor-made client experience workshops and forums – customised to your business – identify your client experience strategy and pave the way for transforming your business culture.

STRATEGY

By extracting key research insights – and combining it with your business goals, nlighten helps you build a robust action plan – and help you to make it part of your long-term business strategy.

EXPERIENCE REDESIGN

Globally, Customer Journey Mapping has become the go-to method for designing and redesigning the client experience – used by the world’s most successful businesses.

Events and Workshops

Exec Think Tank - nlighten

Exec Think Tank – 11 Aug 2016

Experience by Design CJM Workshop.logo

Customer Journey Mapping Workshop

Winning Service Workshop - nlighten

Winning Service Workshop

Experience Advantage Workshop February 2016

Experience Advantage Workshop

About nlighten.

We help you build unforgettable customer experiences.

From small companies to household brands, nlighten has established a niche approach to customer experience – working cross-industry since 2005.

We believe in the need to measure – and continuously improve – the customer experience.

By gathering detailed feedback and insights from your clients, we help you gauge their expectations. From here, we help you navigate the way forward – setting strategy into motion – and significantly enhancing the way your clients interact with your business.

Our Approach

Your business is built on your customers’ loyalty.

We help you create the kind of experiences that will grow your market share, boost brand value and build overall business resilience – with significant impact to your bottom line.

To this end, we have grown a prominent network of local and international customer experience experts – allowing us to combine international best practice with local insight.

Our approach is to partner with you to enhance your customer experience – in every interaction – from the outside in.

Our Clients

adcorp
adfusion
cadiz
capacity
capegrace
charisma
cog
cticc
dav
dgstore
merchants
metropolitan
nedbank
quest
singita
SUN
TFG
vineyard
woolworths
Cape-Union
PMI
premier
warwick
growthpoint

What our customers say about us

Nedbank Limited

nlighten has helped to create a culture within the bank that is customer experience focused.  They have helped us to look at how we interact with and talk to our clients and have ensured that our communications, both written and verbal, are client friendly and focused on enhancing customer experiences.

Nedbank Limited
Citadel Wealth Management

“Our business is based around our clients and the relationships we have with them.  Nathalie and her team took the time to understand our business and our desired outcomes.  The process has been extremely informative, added tremendous value, been easy to develop and represents value for money to us.  We will continue to work with nlighten in the future and highly recommend their business and the process.”

Citadel Wealth Management
Cape Grace Hotel

The feedback we get from nlighten regarding our guest experience is concise, understandable, well-presented and includes very relevant strategic insights. Our partnership with nlighten has added untold value to our business. So important is the nlighten feedback to us, in fact, that it has been included as an essential component of our staff incentive programme.

Cape Grace Hotel
Singita Private Game Reserve

The Singita Directors were in agreement that the format of the programme, the delivery thereof and the outcomes were of a quality and level that exceeded our expectations. This has ensured that we have invited nlighten to facilitate a strategy session for the group, in the near future. There is no better endorsement than to be invited back.

Singita Private Game Reserve

Get in touch:

For more information on how we can assist you with your customer experience strategies and turn your team into service-driven champions, contact nlighten today on +27 21 794 7533 or submit your details and we will be in touch.

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