Creating unforgettable customer experiences is also how today's forward thinking organisations are building their businesses, growing market share, and staying profitable through good times and bad. Not through advertising; not through lofty promises or worthless gimmicks; and certainly not through price.
Customer service excellence and a consistently brilliant customer experience are what differentiate the successful company from its competitors. And creating memorable customer experiences is what N'lighten does best.
In fact, N'lighten lives and breathes customer service. And we've found that our passion for creating the ideal customer experience is highly contagious. So much so that our clients - whether big businesses or small enterprises - tend to catch it pretty quickly. And when they do, they soon find themselves inspired and empowered to maximise their customers' positive experience, in the process enjoying the significant
returns on investment and many rewards of vastly improved customer loyalty and advocacy, better retention, and most importantly, improved profits.
All of which you, too, could enjoy if you partner with the customer experience experts at N'lighten.
Our Team ›
Nathalie Schooling
{Managing Director}
Nathalie has more than 20 years' experience in the service industry and brings a passion for creating brilliant customer experiences, underpinned by the insight she has gained into the crucial role that service plays in sustainable business success.
An experienced trainer and customer experience specialist, Nathalie has a unique ability to understand your organisation’s specific objectives (and challenges), and help you develop a strategic plan to use enhanced customer experiences to attain those goals.
Nikki McNaught
Nikki is a highly experienced strategic consultant and communication training specialist for a number of blue chip South African companies. She specialises in strategic facilitation and change management, both of which involve the refinement of communication to affect and influence change. She has conducted numerous successful customer service improvement interventions with various corporates and service delivery organisations.
Christopher Clohessy
A doctor in philosophy and celebrated writer and speaker, Christopher is an expert in the value and importance of having and building a personal brand and how encouraging this in your employees can translate into sustainable business success for your organisation.
Neil Tuck
Neil has a Masters Degree in Clinical Psychology and has been designing and facilitating workshops in the field of self- and stress management since 1994. Neil specialises in interventions aimed at enhancing individual performance through improved stress resilience. He also consults extensively to a wide range of large South African organisations.
Nadia Isaacs
Nadia has a degree in Psychology and a post graduate qualification in Human Resources. Her particular area of expertise is transformation and employment equity and she has worked with a number of organisations to facilitate effective transformation that embodies the values of respect and openness, whilst ensuring compliance with Employment Equity and Black Economic Empowerment objectives.
