About Us

Create Exceptional Customer Experiences, with N'lighten

Customer service excellence and a consistently brilliant customer experience are what differentiate the successful company from its competitors. And creating memorable customer experiences is what N'lighten does best.

And we've found that our passion for creating the ideal customer experience is highly contagious. So much so that our clients - whether big businesses or small enterprises - tend to catch it pretty quickly. And when they do, they soon find themselves inspired and empowered to maximise their customers' positive experience, in the process enjoying the significant returns on investment and many rewards of vastly improved customer loyalty and advocacy, better retention, and most importantly, improved profits.

All of which you, too, could enjoy if you partner with the customer experience experts at N'lighten.

Meet our experts:

	Nathalie Schooling [ Managing Director ] An experienced strategist, trainer and customer experience improvement specialist, Nathalie has more than 25 years' experience in the customer service industry. Her commitment to enabling her clients to deliver service excellence, coupled with her insight into the vital role that exceptional service has to play in ensuring the lasting success of any company, allows Nathalie to work with her clients in developing a vision of client service excellence, and then transforming that vision into reality. With much of her experience in the industry gained in the corporate environment, Nathalie is able to effectively apply her specialized expertise to any business, ensuring that service excellence becomes part of its strategic blueprint, and that consistent service measurement, delivery, and refinement is an effective driver of long-term profitability, client retention and growth.
	Brendon Bairstow-Klopper Brendon has more than 15 years' experience as a service professional, which includes a variety of positions in local and international organisations in the hospitality and events industries. His passion for service excellence is exceeded only by his drive to ensure that businesses understand the value of exceptional customer experiences, and are equipped with the knowledge and abilities to create those experiences. This enthusiasm for service brilliance, coupled with his understanding of the vital role that superior customer experiences play in the sustainable success of any organization, enables Brendon to work closely with N'lighten's clients to tailor effective service solutions that delight their clients and grow their bottom line.
	Nikki McNaught Nikki is a highly experienced strategic consultant and communication training specialist for a number of blue chip South African companies. She specialises in strategic facilitation and change management, both of which involve the refinement of communication to affect and influence change. She has conducted numerous successful customer service improvement interventions with various corporates and service delivery organisations.

	Fungai Chigwendere N'lighten's Johannesburg-based Research Specialist holds an Honours Degree in Business Studies and a M.Sc. in Management Research. She has gained valuable experience in various roles - from training and research to sales and franchising - within local and international organisations. Fungai combines this experience with her analytical and evaluative skills, and a passion for customer service excellence, to help N'lighten's clients undertake research, training and strategic interventions that have a significant impact on their business growth and success.