Clients

Our like-minded clients ...

Like us, our clients understand just how important their customers are, and how vital it is to their continued success that those customers enjoy a brilliant service experience...every time.
 

  • "N'lighten is one of the few customer service training companies that truly walks their talk. They are totally professional and well organised, and always approachable and friendly. Not only do they offer excellent, customised training that delivers results, they deliver brilliant customer service at the same time. We know we can always rely on them to be excellent in all respects."
    Lizé Baxter - Alpha Pharm


  • "Partnering with N'lighten to offer our staff customer service training was a very positive experience from start to finish. They are extremely professional in everything they do and they customized the training to exactly what we needed. The attendees loved the group participation and everyone agreed that they would gladly have continued with more training if they had the chance. We had never undertaken this kind of customer service training before, but now, thanks to the brilliant experience and results from N'lighten we will keep on doing it at least a few times a year."
    Judy Kalapac - Lunar Zone


  • "N'lighten's approach to training made it really come alive for our staff. They took the time to understand our brand, values, and business challenges and then tailored the training to those aspects of our business; while the facilitator took the time and effort to ensure that all the attendees were always on the same page. In meetings, many of our staff members still refer back to what they learnt during their N'lighten training sessions."
    Marie Viljoen, Support Services Manager - Staff U Need (Part of the Adcorp Group)


  • "When it comes to excellent customer experiences, N’lighten is a company that really practices what it preaches. Every aspect of their business, from their telephone manner and company stationery to their course content, presentation skills, and research feedback is slick, professional and totally customer focused. They are the perfect example of the exceptional customer experience and, thanks to the guidance they have given us in the past few months, our customer complaint numbers have already declined dramatically."
    Robbie Ragless, Branch Manager - Global Visas Cape Town


  • The thing that clearly differentiated N'lighten from any other training providers we have used is the fact that they took the time to understand our business and our brand and then adapted and customised the training they offered so that it served to build both. We will definitely be using them for more training programmes in the future."
    Andrea Razzano - Cadiz Holdings

  • Within the Adcorp Group, the delivery of excellent client service is seen as both a means of differentiating our various businesses from their competition, and a strategic risk mitigation requirement. The regular customer satisfaction index that N'lighten develops for us is an excellent way for our group companies and client-facing individuals within those businesses to benchmark their service delivery and take early corrective action to mitigate client risk before it becomes a problem. Our investment in N'lighten's services is definitely money very well spent."
    Nelis Swart, Chief Operations Officer - Adcorp Group

  • "The feedback we get from N'lighten regarding our guest experience is concise, understandable, well-presented and includes very relevant strategic insights.
    Our partnership with N'lighten has added untold value to our business.
    So important is the N'lighten feedback to us, in fact, that it has been included as an essential component of our staff incentive programme."
    Nigel Pace, General Manager - Cape Grace Hotel


  • For the CTICC, continual improvement in client service is a strategic imperative - one that N'lighten is helping us to achieve. Their understanding of our business, the relevance of their survey results, and their ability to interpret those results to help us deliver on our service objectives is invaluable to the CTICC. N'lighten has become like an extension of our business."
    Joey Pather, Chief Operating Officer - Cape Town International Convention Centre

  • "N'lighten has helped us to develop our business into a leader in service delivery in the IT industry.
    As a direct result of our partnership with N'lighten, and our resultant focus on superior customer service, dg Store hasn't lost a single customer in the three years since this partnership began.
    The people at N'lighten are a pleasure to work with, make every effort to understand and enhance our business, and are an excellent sounding board for our strategic decisions."
    Shaun Quarmby, CEO - dg Store


  • It's not often you find exactly the right service provider for your needs via an internet search, but with N'lighten, that's exactly what Nashua Mobile has done. I have been so impresses with the quality of research, the presentation of results and the strategic understanding I've enjoyed from N'lighten that I have already recommended them to a number of my colleagues in other areas of our business. N'lighten has become an integral part of our service strategy."
    Frans Booysen, Head of Customer Service - Nashua Mobile

  • "The survey conducted for us by N'lighten was undoubtedly the most objective and useful piece of customer voice we have ever received. Working with N'lighten has allowed us to proactively manage our client relationships and even enabled us to turn disgruntled clients into strong advocates for our business.
    Feedback from our clients who participated in the survey revealed that they felt truly listened to and that it was conducted in a highly professional and completely unobtrusive manner."
    Kay Vittee, CEO - Quest Flexible Staffing Solutions


  • With N'lighten's help we are now able to objectively measure our service as well as design and implement strategies to ensure that we delight our clients."
    Dean Ashworth, Financial Director - Stag Holdings


Open Program participant testimonials:

  • "There were people from a diverse range of companies and industries attending the course and, thanks to the good facilitation there was a lot of interaction. This meant we all got to learn from each other as well as the excellent course content. And the fact that the course included a bit of everything – from individual and group exercises to videos and discussions, it held my attention throughout. I really was very much N'lightened by the end of it all."
    Samanthea Fortune - Roelcor

  • "Every company should attend this seminar. It really makes a difference in one's personal and professional life."
    Renier Fourie, Hospitality Manager - Cape Villas


  • The seminar was a great motivator especially in the current economic climate."
    Anne Tretheway, Managing Member - Corporate Placements

  • "An enlightening experience."
    Rema van Niekerk, Executive Officer - Fedhasa Cape


  • I found the seminar was practical and relevant to my current challenges related to providing service to my customers."
    Cavell Steenkamp, Accounts Manager - MTN Service Provider (Pty) Ltd

  • "Great insight into customer relations that now forms a large part of my business."
    Terrance Newman, Team Leader - Old Mutual - Call Centre Shared Services Zone