Take home a custom-tailored report of your business’ CX opportunities
This alone is an incredibly valuable return on your investment in the Management Master Class – a clear, actionable report of an expertly prepared Customer Experience gap analysis, unique to your business.
Discuss and review your learnings and take-outs
Gain perspective and consolidate what you’ve learned – in a 1-hour post-workshop telecon debriefing with your Master Class Workshop facilitators and fellow delegates.
Meet and share CX ideas with other managers
Participate freely and make the most of a great peer-to-peer networking opportunity.
Apply proven best practices almost immediately
Feel confident and equipped with valuable know-how that you can implement at work right away. Inspire and arm your team with practical initiatives that will make a visible difference to the Customer Experience at every level.
We practise what we preach, so you’ll enjoy a great CX too!
Like all nlighten’s training opportunities, the 1-Day Experience-Into-Action Management Master Class Workshop is designed to make every minute a learning experience. We’re intent on delivering value, and the participative nature of the workshop will encourage you to become immersed and contribute freely in a non-judgemental atmosphere of purposeful learning.