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N'lighten Business Forum Breakfast
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"N'lighten's popular Executive Breakfasts offer senior managers and executives the perfect combination of delicious cuisine with excellent food for thought. They are attended by business leaders from many sectors and industries which makes them an ideal platform for networking and client relationship building. The internationally recognised guest speakers tackle topics which are both thought provoking and relevant in today's business economy.
Founding partner of TomorrowToday, Keith Coats has vast international experience in exploring what leaders and organizations need to both be and do, if they are to succeed in meeting the challenges posed by the new generations in the work place. Keith will present a framework that will both educate and entertain, as we come to understand who our "Bright Young Things" are, their values and motivators and what it is we should be doing, if we are to fully engage with them.
To find out more about Keith, click here.
| Date | : |
18 April 2012 |
| Venue | : |
Hyatt Regency Johannesburg, 191 Oxford Road, Rosebank |
| Time | : |
07h30 - 09h30 |
Tables of 8 are available at R3,800.00. For more information, contact Erin James on 021 794 7533 or erin@nlighten.co.za
Customer Service
Excellence?
SELF-ASSESSMENT and find out ...
- Value Up + Costs Down = Customer Service Success
- Monopoly can be a dangerous game
- Not such a great ‘Kodak Moment’!
- Promises, promises.
- To stay in business go back to the (customer service) basics
- The Fast and the Furious
- Retail (needs some customer service) Therapy
- Service is sustainability
- Death by SMS
- Ten Top Secrets To Enhancing Customer Experience
- Customer service in the age of the 'why?' generation
- Who is really winning when it comes to delivering good customer service?
- Is licensing killing customer service?
- Costs vs. Value – The Delicate Business Balancing Act
- Who cares, wins
- In praise of the (service) heroes
- Memo to business owners: Christmas is coming
- Plug 'n' play (and other brand destroying myths)
- The Waiting Game (play it at your own risk)
- Good day
| Tel : +27 21 794 7533 | Fax : +27 21 794 2817 | Email : info@nlighten.co.za | Powered by Private Label |
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