N'lighten is passionate about creating a culture of service excellence in South Africa

The customer is back, more vocal than ever, particularly in these tough times, businesses have to focus on their customers. So says Nathalie Schooling, founder of N'lighten, the customer experience and service improvement company.

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2010 is five years away - and our service still sucks

The Soccer World Cup is only five years away and service in South Africa is, quite frankly, appalling. We do have time to get it right, but South African businesses, retailers, hospitality operators - in fact, everyone who will be involved in 2010 - have to make it happen.

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Businesses must learn that the customer rules

Complaining consumers are a blessing, because they offer businesses a second chance to do what should have been done right the first time.

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Helping to improve Cape Town's customer service

In an industry where word of mouth is vitally important to success, a lack of repeat clients due to lagging customer service is a sure sign that a restaurant isn't living up to its potential.

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Our service levels are running dry

If tourism is a service sector where the goal all involved is to increase service effectiveness, why are so many of us in such deep, deep doo-doo? Kim Mc Gowan reports.

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Workshop for staffing services

After many years in the recruitment business, Nathalie Leonard and Nonhlanhla Kweyama realized there was a need for training businesses in service excellence.

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Media

The most valuable customers are the ones who tell you what they think.

N'lighten is passionate about creating a culture of service excellence in South Africa - which is why we often have something to say! From suggestions to sage advice, rants to raves - it's all in our media section.

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