Workshop for staffing services

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After many years in the recruitment business, Nathalie Leonard and Nonhlanhla Kweyama realized there was a need for training businesses in service excellence.

They took the plunge and set up their own business, N'lighten, which will be offering an interactive two-day workshop for staffing company owners, managers and senior recruitment specialists next month.

'In the permanent and temporary staff placement there is generally little to differentiate one company from another. The result is that many customers find themselves shopping around for staffing services, with price usually being one of their primary criteria. 'In an environment like this, how do you ensure that your company attracts the best new clients and retains your existing clients? These goals cannot be achieved though competitive pricing alone. You need a way to captivate your customers and prospects so they never want to do business with anyone else.'

Leonard and Kweyama say the only way to achieve this is through unforgettable customer service, and this applies to all types of business, not only recruitment.

'When your company is built on a culture of service excellence, your brand is always top of mind, regardless of your price. Captivated Customers is a two-day workshop that will give participants the tools and insights to turn their companies into customer service powerhouses'