The Winning Service Workshop

The best way to put a smile on the face of your customers is by delighting them with great service. And when your organization creates the kind of service experience that keeps customers coming back for more, you'll soon find that their smiles can be very contagious - especially when you're looking at your increase in profits! Often, it's your client-facing staff and junior managers who need to be the real customer service experts - which is why N'lighten has developed its one-day Winning Service Workshop to equip these employees with the knowledge and skills they need to keep your customers, and you, smiling.

This hands-on workshop covers everything from the importance of company and personal branding to the essential aspects of superior customer service. It's designed to ensure that your employees, supervisors, and junior managers gain a full understanding of the importance of creating exceptional customer experience, and equip them to do so.

Because, let's face it, when your customers are smiling, everybody's happy!

WORKSHOP CONTENT

• Branding | its importance for the business and how each person can help grow it.
• Personal Branding | selling yourself equals selling your organisation and its products.
• Customer service 101 | what is great service, why is it important, and how do you achieve it?
• Customer experience | going beyond service to create a memorable customer experience.
• Getting people to listen | developing excellent verbal, non-verbal, and written communication skills.
• Turning an 'oops' into an opportunity | essential recovery skills and ways to manage 'difficult' customers.

HOW MUCH?

The full-day workshop only costs R1 650 per delegate (excluding VAT, but including refreshments, lunch, workshop materials and a certificate of completion). If you would like to contact us directly with regards to the workshop, please contact our Workshop Co-ordinator, Erin McDonald on 021 762 2844 or e-mail erin@nlighten.co.za.

So, if you're ready to put a smile on the faces of your customers – not to mention a few zeroes on the end of your bottom line - enroll your customer-facing staff and junior managers for this results-driven training today. But please act fast because seats very limited to ensure maximum learning. 5 for 4 SPECIAL OFFER: Book 4 seats on the workshop and a fifth person from your company can attend for free!

Early bird discount: Book and pay by Wednesday, 21 July 2010 and you receive a 10% discount.

SO WHO IS N'LIGHTEN ANYWAY?

Since its establishment in 2005 N'lighten has been helping businesses make a lasting impression on their customers by delivering excellent service and an unforgettable customer experience. Using our proven expertise in customer service research, strategy development and training we are passionate about helping our many satisfied clients across a range of industries, from retail to hospitality, create the type of customer experience that not only keeps existing customers coming back, but also attracts new ones.

As a result of our expertise in creating exceptional customer experiences, the forward thinking businesses that partner with N'Lighten enjoy market share growth, sustainable profitability regardless of economic conditions, and a level of loyalty amongst their customers that is the envy of their competitors.