Established in 2005, nlighten specialises in empowering and enabling clients to deliver unforgettable customer experiences, which help to grow market share, boost brand value, increase income, and build overall business resilience.

Our partnership-driven approach encompasses a combination of research, practical strategy development and appropriate training. This equips our clients to create and deliver truly exceptional customer experiences and to transform their organisational culture into one of unparalleled brand value, customer centricity and service excellence.

We work across various business sectors, and have significant experience in the customer experience industry. Over the years, we have partnered with numerous clients, from large corporates, top hotels and guest lodges, to small businesses and individuals to deliver significant customer experience enhancements. Consequently, we have excellent insight into how to harness the power of brands and client experiences to transform customers and staff into passionate advocates and loyal ambassadors.

In September 2012, we formed a working relationship with Mulberry Consulting, leading international customer experience design experts. This partnership has led to the formation of Experience by Design, a joint venture that sees nlighten acting as Africa Partner to Mulberry Consulting so that South African businesses can benefit from the combination of Mulberry’s proven customer experience design expertise combined with nlighten’s South African customer experience insights and their understanding of local business challenges and opportunities.

Through this combination of global experience and local insight, this partnership offers SA businesses the best of all worlds, enabling them to design, build and implement business-leading customer experiences.