Meet the Team

We are a team of dedicated Customer Experience Professionals, ready to do what it takes to make your business grow

Nathalie Schooling

Nathalie Schooling

CEO

An experienced strategist, trainer and customer experience improvement specialist, Nathalie has more than 25 years of experience in the customer service industry.

“The only time one grows as a person is when you are out of your comfort zone! If you are ‘comfortable’ then it’s a warning.”

Brendon Bairstow-Klopper

Brendon Bairstow-Klopper

Director

With over 17 years of experience in various customer experience fields, Brendon has the unique ability to translate his vast insights and understanding into actionable strategy.

“You don’t have to be great to start, but you have to start to be great.” Zig Zigler

This is our dedicated Senior Team. Did we say that we would love to work with you? So don’t be shy, get in touch!

Alan Pennington

Alan Pennington

Global Customer Experience/Redesign Guru
Nicola Nicklin

Nicola Nicklin

Key Account Executive
Bridget Southgate

Bridget Southgate

Key Account Executive
Farah Viviers

Farah Viviers

Financial Controller
Professor Charlene Gerber

Professor Charlene Gerber

Research and Development
Belinda Gabriels

Belinda Gabriels

Executive Assistant and Facilities Manager
Coci Herrick

Coci Herrick

Senior Digital/UX Designer
Zulpha Meyers

Zulpha Meyers

Designer
Tatum Paulsen

Tatum Paulsen

Designer
Neo Mokone

Neo Mokone

Senior Researcher
Jo-Anne Bosman

Jo-Anne Bosman

Research Project Executive

Margo Wolff

Margo Wolff

Research Coordinator

“I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when they are praised.”

Sir Richard Branson