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N'lighten Workshop
WINNING
SERVICE
WORKSHOP
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Tuesday 13 August
CAPE TOWN 2013
Waterfront: Atlantic Imbizo Conference Centre
Tuesday 8 October
JOHANNESBURG 2013
Bryanston: The Forum Conference Centre
testimonials
'There were people from a diverse range of companies and industries attending the course and, thanks to the good facilitation there was a lot of interaction. This meant we all got to learn from each other as well as the excellent course content. And the fact that the course included a bit of everything – from individual and group exercises to videos and discussions, it held my attention throughout.'
Roelcor Meats
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Training

Question: What's just as important as knowing HOW to deliver great customer experiences?
Answer: Knowing WHY you need to deliver!

To maximise the effectiveness of great customer service, it needs to be
part of the culture of your organisation. That means your employees don't just need to know how to be customer service champions – they also need to know why service excellence is so vital. N'lighten's comprehensive range of targeted customer service training solutions is designed to deliver both of these outcomes.

What N'lighten's customer service training can do for your business
With N'lighten as your customer service excellence training partner, your business, and its employees, will benefit from:  

  • A company-wide culture of service excellence.
  • An understanding of the need for every person to be a service champion – and the knowledge they need to become one.
  • Delighted customers who love doing business with you and want to introduce their friends, family and colleagues to your business.
  • Sustainable bottom line growth through positive customer experiences.

To achieve this, our training solutions include:

CUSTOMISED TRAINING SOLUTIONS

Based on your organisation's identified customer service training requirements, N'lighten will custom-build the appropriate training interventions, targeted at specific employee or management levels, and structured to deliver precisely the outcomes required. Typical customised training solutions include:

  • Management and leadership training interventions aimed at building a service culture
  • Call centre training designed to enhance outbound sales effectiveness and inbound service delivery
  • Specialised training aimed at targeted employees who need to create memorable customer experiences
  • In-house workshops covering various aspects of personal development and service orientation more info

e-learning

Affordable and accessible customer service and experience training that is designed to educate employees on the need for service excellence and provide an introduction into how they can be instrumental in delivering this level of service.

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OPEN WORKSHOPS

These open workshops provide attendees with all the skills, knowledge and understanding necessary to transform them from employees to customer service excellence champions for your organisation:

Ideal for frontline staff and call centre agents who are often the first impression of your company's service commitment to its customers. The Winning Service Workshop is designed to equip and empower all employees and junior managers to deliver superior service more info
Designed for middle to senior level managers, these workshops provide an understanding of the need to build a service culture and equip these more senior managers with the knowledge and skills to lead the organisation to customer service excellence. more info

What you get when you partner with N'lighten for your training

N'lighten never offers training just for training's sake. All our customer service training modules and workshops are specifically designed to deliver clearly identified and agreed outcomes that are aligned with international best practices in customer service.

Participants learn how to deliver memorable customer experiences and why they have such an important role to play in offering customer service that grows the business they work for.

Whether your training interventions are linked to the findings of customer service surveys, or independently designed, there is no other customer service training provider that offers the type of training you will get when you partner with N'lighten.

For more information on any of N'lighten's customer service training offerings - or to book your employees or managers on any of our open courses, contact us today.