To maximise the effectiveness of great customer service, it needs to be
part of the culture of your organisation. That means your employees don't just need to know how to be customer service champions – they also need to know why service excellence is so vital. N'lighten's comprehensive range of targeted customer service training solutions is designed to deliver both of these outcomes.
To achieve this, our training solutions include:
Based on your organisation's identified customer service training requirements, N'lighten will custom-build the appropriate training interventions, targeted at specific employee or management levels, and structured to deliver precisely the outcomes required. Typical customised training solutions include:
Affordable and accessible customer service and experience training that is designed to educate employees on the need for service excellence and provide an introduction into how they can be instrumental in delivering this level of service.more info
These open workshops provide attendees with all the skills, knowledge and understanding necessary to transform them from employees to customer service excellence champions for your organisation:
What you get when you partner with N'lighten for your training
N'lighten never offers training just for training's sake. All our customer service training modules and workshops are specifically designed to deliver clearly identified and agreed outcomes that are aligned with international best practices in customer service.
Participants learn how to deliver memorable customer experiences and why they have such an important role to play in offering customer service that grows the business they work for.
Whether your training interventions are linked to the findings of customer service surveys, or independently designed, there is no other customer service training provider that offers the type of training you will get when you partner with N'lighten.
For more information on any of N'lighten's customer service training offerings - or to book your employees or managers on any of our open courses, contact us today.