Customer Service Workshops and Seminars
Deliver Superior Customer Service and Unforgettable Customer Experiences
N’lighten’s Open Programmes educate attendees on the need for customer service excellence and illustrate that it is the responsibility of the entire organisation to give customers the type of experiences that keep them coming back.

In our Customer Service Workshops and Seminars, you’ll learn how to:
- Instil a service culture in your company
- Equip employees with the tools they need to deliver superior customer service
- Build customer loyalty
- Measure customer satisfaction
- Develop a comprehensive customer service strategy
Current Workshops
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Build your own Customer Service Strategy
Service Experience Blog
- Monopoly can be a dangerous game
- Not such a great ‘Kodak Moment’!
- Promises, promises.
- To stay in business go back to the (customer service) basics
- The Fast and the Furious
- Retail (needs some customer service) Therapy
- Service is sustainability
- Death by SMS
- Ten Top Secrets To Enhancing Customer Experience
- Customer service in the age of the 'why?' generation
- Who is really winning when it comes to delivering good customer service?
- Is licensing killing customer service?
- Costs vs. Value – The Delicate Business Balancing Act
- Who cares, wins
- In praise of the (service) heroes
- Memo to business owners: Christmas is coming
- Plug 'n' play (and other brand destroying myths)
- The Waiting Game (play it at your own risk)
- Good day
| Tel : +27 21 794 7533 | Fax : +27 21 794 2817 | Email : info@nlighten.co.za | Powered by Private Label |
| © Copyright 2011 / N'lighten (Pty)Ltd |

