To take the guesswork out of managing your customer expectations, nlighten’s expert researchers ensure the most accurate feedback by connecting with your customers personally and asking the right questions.
nlighten Services at a glance
RESEARCH
TRAINING
Tailor-made customer experience workshops and forums, customised to your business, identify your customer experience strategy and pave the way for transforming your business culture. This includes our SETA-accredited Train-the-Trainer Programme.
TRAINING
STRATEGY
By extracting key customer research insights, and combining it with your business goals, nlighten helps you build a robust CX action plan, and helps you to make it part of your long-term business strategy.
CJM/EXPERIENCE REDESIGN
Globally, Customer Journey Mapping (CJM) has become the go-to method for designing and redesigning the customer experience, used by the world’s most successful businesses.
CJM/EXPERIENCE REDESIGN
USER EXPERIENCE (UX)
nlighten creates enhanced end-user satisfaction and interaction with your digital product by improving the usability, accessibility, and pleasure provided in the user interaction.
About nlighten.
We help you build unforgettable customer experiences.
From small companies to household brands, nlighten has established a niche approach to Customer Experience in South Africa and beyond, working cross-industry since 2005.
We believe in the need to measure, and continuously improve, the customer experience.
By gathering detailed feedback and insights from your clients, we help you gauge their expectations. From here, we help you navigate the way forward, setting strategy into motion and significantly enhancing the way your clients interact with your business.
Our Approach
Your business is built on your customers’ loyalty.
We help you create the kind of experiences that will grow your market share, boost brand value and build overall business resilience, with significant impact to your bottom line.
To this end, we have grown a prominent network of local and international customer experience experts, allowing us to combine international best practice with local insight.
Our approach is to partner with you to enhance your customer experience, in every interaction, from the outside in.
What our clients say about us
‘They are enthusiastic and fun to deal with, and have a professional way of being that is credible and inspiring. We are delighted to be clients, and get the impression the feeling is mutual. They are great communicators.’
‘nlighten has a very specific and well-established methodology that works. They are cost-effective and timeously deliver results that add value. They never tell me how to run my business, which I appreciate. Above all, they stick to the brief.’
‘nlighten works hard at keeping the relationship alive. They stay in touch regularly and make sure we don’t forget about them. They are professional and expert at what they do, yet offer a personal touch. This is valuable in today’s business environment, where everything tends to be commodified. nlighten really gets involved and invests heavily in their client relationships.’
‘They deliver what they promise and consistently supply proactive intelligence, which plays a strategic role in how we manage our business. What’s more, nlighten is quick to identify on-sell opportunities and point out problem areas that we can respond to promptly.’
‘nlighten’s world-class Master Classes are inspirational. The customer journey mapping exercise opened our eyes to the obvious. The practical exercise has really stayed with me, reminding me how important it is to always be aware of what people are experiencing.’
‘nlighten is professional, yet the service is intimate and personalised. They are highly responsive and deliver work of exceptional quality, paying meticulous attention to detail.’
Events and Workshops
Experience Advantage
Customer Experience (CX) Masterclass
CPT – 15 August 2019
JHB – 9 October 2019
Stanford University
Foresight and Innovation Executive Programme
TBC, 2019
nlighten in the Press
2 July 2019
nlighten Articles
How to Be a Better Customer Experience Leader
4 Ways to Power Up Your Customer-Centric Leadership Strategy
In…
In…
Recording Voice of Customer (V0C) is Important, But Are You Listening?
Before you can improve customer experience, it…
5 Ways to Make Sure Consumers Choose You
Consumer power continues to grow. There is a wider choice…