To take the guesswork out of managing your customer expectations, nlighten’s expert researchers ensure the most accurate feedback by connecting with your customers personally and asking the right questions.
Tailor-made customer experience workshops and forums, customised to your business, identify your customer experience strategy and pave the way for transforming your business culture.
By extracting key customer research insights, and combining it with your business goals, nlighten helps you build a robust CX action plan, and helps you to make it part of your long-term business strategy.
Globally, Customer Journey Mapping (CJM) has become the go-to method for designing and redesigning the customer experience, used by the world’s most successful businesses.
We help you build unforgettable customer experiences.
From small companies to household brands, nlighten has established a niche approach to customer experience, working cross-industry since 2005.
We believe in the need to measure, and continuously improve, the customer experience.
By gathering detailed feedback and insights from your clients, we help you gauge their expectations. From here, we help you navigate the way forward, setting strategy into motion and significantly enhancing the way your clients interact with your business.
‘They are enthusiastic and fun to deal with, and have a professional way of being that is credible and inspiring. We are delighted to be clients, and get the impression the feeling is mutual. They are great communicators.’
‘nlighten has a very specific and well-established methodology that works. They are cost-effective and timeously deliver results that add value. They never tell me how to run my business, which I appreciate. Above all, they stick to the brief.’
‘nlighten works hard at keeping the relationship alive. They stay in touch regularly and make sure we don’t forget about them. They are professional and expert at what they do, yet offer a personal touch. This is valuable in today’s business environment, where everything tends to be commodified. nlighten really gets involved and invests heavily in their client relationships.’
‘They deliver what they promise and consistently supply proactive intelligence, which plays a strategic role in how we manage our business. What’s more, nlighten is quick to identify on-sell opportunities and point out problem areas that we can respond to promptly.’
‘nlighten’s world-class Master Classes are inspirational. The customer journey mapping exercise opened our eyes to the obvious. The practical exercise has really stayed with me, reminding me how important it is to always be aware of what people are experiencing.’
‘nlighten is professional, yet the service is intimate and personalised. They are highly responsive and deliver work of exceptional quality, paying meticulous attention to detail.’
Experience by Design Workshop
TBC | 2019
Experience Advantage CX Masterclass
JHB/CPT | 2019
Exec Think Tank
TBC | 2019
Winning Service Workshop
Tailored for your business
