A View from the Outside In - The Alan Pennington Interview

South African companies are becoming more and more customer centric.…

7 Ways to Clean Up Your Business Language

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We all know the feeling. Buying a new car or claiming from insurance…

The Art of Listening

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Too few companies have realised that – no matter how revolutionary…

The Road is Paved with Good Intentions

On a recent outing to that most loved or loathed of South African…

Great App! But Can You Do Beta?

Great App! But Can You Do Beta? Whether driving to work, sweating…

Why the Leopard Should Consider Changing Its Spots

Why the Leopard Should Consider Changing Its Spots It’s…
ngage. nlighten newsletter spring 2015. customer satisfaction

Client Satisfaction: A direct impact on the bottom line

Client satisfaction is at the heart of business success, even…
nlighten.co.za - Customer Experience Blog 19 June 2015. Get your head out of the sand

Get your head out the sand

Blog - Get your head out the sand |nlighten Innovation is…
nlighten.co.za - Customer Experience Blog 01 June 2015, Vision, Mission, Values

In: Deliver on your Brand’s Promise / Out: Vision, Mission, Values

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In: Deliver on your Brand’s Promise / Out: Vision, Mission,…
nlighten.co.za - Customer Experience Blog 6 April 2015

That comfortable-looking metal chair (not)

That comfortable-looking metal chair (not) Some people may…
nlighten.co.za - Customer Experience Blog 6 April 2015

Having your cake and eating it.

Having your cake and eating it: making customers and keeping…
Don’t keep your customers in the dark

In the Dark

“Don’t keep your customers in the dark!”  Load shedding…