A View from the Outside In - The Alan Pennington Interview

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South African companies are becoming more and more customer centric.…

7 Ways to Clean Up Your Business Language

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We all know the feeling. Buying a new car or claiming from insurance…

The Art of Listening

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Too few companies have realised that – no matter how revolutionary…

The Road is Paved with Good Intentions

On a recent outing to that most loved or loathed of South African…

Great App! But Can You Do Beta?

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Great App! But Can You Do Beta? Whether driving to work, sweating…

Why the Leopard Should Consider Changing Its Spots

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Why the Leopard Should Consider Changing Its Spots It’s…
ngage. nlighten newsletter spring 2015. customer satisfaction

Client Satisfaction: A direct impact on the bottom line

Client satisfaction is at the heart of business success, even…
nlighten.co.za - Customer Experience Blog 19 June 2015. Get your head out of the sand

Get your head out the sand

Blog - Get your head out the sand |nlighten Innovation is…
nlighten.co.za - Customer Experience Blog 01 June 2015, Vision, Mission, Values

In: Deliver on your Brand’s Promise / Out: Vision, Mission, Values

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In: Deliver on your Brand’s Promise / Out: Vision, Mission,…
nlighten.co.za - Customer Experience Blog 6 April 2015

That comfortable-looking metal chair (not)

That comfortable-looking metal chair (not) Some people may…
nlighten.co.za - Customer Experience Blog 6 April 2015

Having your cake and eating it.

Having your cake and eating it: making customers and keeping…
Don’t keep your customers in the dark

In the Dark

“Don’t keep your customers in the dark!”  Load shedding…