nlighten.co.za - Customer Experience Blog 6 April 2015

That comfortable-looking metal chair (not)

That comfortable-looking metal chair (not) Some people may not view the metal chair as a hindrance, but let’s get real – the chair itself is just an analogy for what REALLY matters - great customer experiences. Part of understanding…
nlighten.co.za - Customer Experience Blog 6 April 2015

Having your cake and eating it.

Having your cake and eating it: making customers and keeping them too Historians would have a different tale to tell were Marie Antoinette a little more focused on great customer experiences. The outcome may be vastly different to what actually…