nlighten Blog_10 Most Irritating Customer Experiences! March 2017"
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10 Most Irritating Customer Experiences!

10 Most Irritating Customer Experiences! Bad customer experience is something most companies work to avoid. Businesses depend on happy customers in order to reach or maintain a level of success. There are so many common mistakes that companies…
nlighten Blog_A 5 Step Guide to Retaining Clients. March 2017"
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A 5 Step Guide to Retaining Clients

A 5 Step Guide to Retaining Clients in a B2B Environment. nlighten are client experience specialists in the B2B space, and over the years of research conducted, both globally and locally, a key theme emerges: “value adding”, proactivity…
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Be a Grown Up

Be a Grown Up. The Psychological Anxiety Behind Feedback Rejection. As human beings, we are programmed to perceive failure as being, literally, unacceptable. As children, we all struggled with the recognition of being wrong. It is a natural…
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It Only Works if You “Work Out”

Your business is a bit like staying in shape, and as a business matures, like you and I, it becomes increasingly challenging to keep in shape. In order for your body to look and feel great, you need to get your body into a healthy state,…