What others had to say about the workshop
This was perhaps one of the most comprehensive CX workshops I have attended, right combination of practical application overlaid with first hand insights.
This workshop allowed me to better understand the evolving customer, and subsequently use the knowledge in designing new processes.
I loved the fact that the workshop was very interactive. Mapping is always a huge job – Nathalie and Brendon were able to break it down and make it seem less daunting.
I have never been to a workshop that was so informative and really made me want to rush back to the office to start putting it all into place. I was totally wowed by the content.
I’ve gained language and affirmation for issues that I’ve felt that we need to address as an organisation. Thank you for a day well spent.
The pace at which the information was carried over was perfect. The video clips were a winner and the stats drove the conversations.
I found the workshop very effective. I got some great tools to apply at my company.
The masterclass was very professional and I picked up some very good points.
Presentations and online exercises were very well presented.
Great practical class that you can adopt into your workplace immediately.
Great event, very informative and interesting
The class has given me a new sense of excitement.