The best way to build your brand is to make your customers happy. And our one-day workshop will tell you how. Learn how to enhance your customer’s experience by moving with the times and giving customers what they want.

What others had to say about the workshop

This was perhaps one of the most comprehensive CX workshops I have attended, right combination of practical application overlaid with first hand insights.

Chief Customer OfficerTarsus Technology Group

This workshop allowed me to better understand the evolving customer, and subsequently use the knowledge in designing new processes.

EA Old Mutual Emerging Markets

I loved the fact that the workshop was very interactive. Mapping is always a huge job – Nathalie and Brendon were able to break it down and make it seem less daunting.

Head of Customer Experience Virgin Active

I have never been to a workshop that was so informative and really made me want to rush back to the office to start putting it all into place. I was totally wowed by the content.

National Sales Manager Galileo Risk

I’ve gained language and affirmation for issues that I’ve felt that we need to address as an organisation. Thank you for a day well spent.

Customer Service ManagerPayGate

The pace at which the information was carried over was perfect. The video clips were a winner and the stats drove the conversations.

Client Relations Manager Glacier

I found the workshop very effective. I got some great tools to apply at my company.

Senior Campaign & Customer Management Consultant Old Mutual

The masterclass was very professional and I picked up some very good points.

Team ManagerAdcorp

Presentations and online exercises were very well presented.

Operations ManagerFedics

Great practical class that you can adopt into your workplace immediately.

Product ManagerFNB

Great event, very informative and interesting

Customer Experience ManagerDFA

The class has given me a new sense of excitement.

Complaints ManagerFNB

What you will get out of the day!

Find out how to deliver a memorable customer experience

Understand what your customers experience, think and feel at every touchpoint when interacting with your business, and learn how to improve their experience and make it memorable.

Learn how to deliver an ‘of-the-moment’ experience 

Customer experience trends change rapidly. Our experts will reveal the latest customer experience trends, techniques and best practices, and show you how to implement them in your business.

Understand how social and digital evolution is changing CX

Get insights into how impactful social and digital events are changing how we manage customer experience, with guidance provided by our panel of experts.

Learn the ten Key Principles of On-going Customer Satisfaction

What keeps customers happy? Find out more about our five principles and how to apply them, and you are almost guaranteed to see continuous growth in customer retention.

Study our Six-step Customer Experience Strategy

Get to grips with our six-step strategy, which you can then use as your blueprint for success. Find out how to adopt and adapt our proprietary plan and develop a unique customer experience strategy.

View your business from your customer’s prospective

Soak in our Introduction to Customer Journey Mapping segment and find out how to establish and maintain a better relationship with customers by looking at your business through their eyes.

Meet and share ideas with like-minded CX Managers 

Our customer experience course is a fantastic opportunity to meet like-minded CX Managers, find out how other businesses approach customer experience, share ideas and develop opportunities.

Know what CX opportunities are available to your business

When you attend our customer experience course, you will receive a clear, actionable Customer Experience Gap Analysis that’s unique to your business, so you can start improving immediately.

Reserve your place today

Book your spot at our customer experience course in Cape Town (15 August 2019) or Johannesburg (9 October 2019) to start building a better business for you and your customers. We only have 50 places available per venue – book now to avoid disappointed…as the previous masterclass was sold out.

Your facilitators: Learn from the pioneers of Customer Experience in SA

Nathalie Schooling

Nathalie Schooling

Customer Experience Strategist. Founder & CEO of nlighten.

In 2005, Nathalie left a thriving career in marketing to pursue her true calling – building brands by enhancing their customer experiences. Her combination of tenacity and passion has grown nlighten into South Africa’s leading customer experience company.

Brendon Bairstow-Klopper

Brendon Bairstow-Klopper

Customer Journey Mapping Specialist. Facilitating Expert. Director at nlighten.

With an extensive background in finance and hospitality, Brendon has built a strong reputation as an expert in the Customer Experience industry both locally and internationally. During the past 12 years Brendon and Nathalie have managed to revolutionise South Africa’s CX landscape.

Nic Ray

Nic Ray

CEO of BrandsEye SA

Nic cut his teeth in ad-land working at Ogilvy in South Africa and the UK. He then went on to be part of the founding leadership team that built and sold an African digital agency group (Quirk) to WPP. BrandsEye helps organisations increase revenue, optimise expenditure, and mitigate risk by understanding customers experience.

Reynhardt Uys

Reynhardt Uys

Co-founder & Head of Professional Services at Immersion UX

Rey has spent more than 17 years in the UX industry, and specializes in UX Strategy development, multi-channel digital experience transformation, establishment of mature UX practices and UX training. He has practiced and consulted on User Centered Design with numerous leading South African organisations and those abroad.

Moments from previous Experience Advantage Workshops

Event costs and details

  • Cape Town – 15 August 2019
  • Time: 08h30-16h00
  • Location/Venue: Old Mutual House,
    33 Klaasens Rd, Bishopscourt, Cape Town
  • Investment: R3899.00 per delegate (excl. VAT)
    (includes all refreshments, lunch, workshop material and parking)
  • Johannesburg – 9 October 2019
  • Time: 08h30-16h00
  • Location/Venue: the forum | the campus
    Ground Floor Wanderers Building, The Campus Office Park Cnr Sloane Street & Main Road, Bryanston
  • Investment: R3899.00 per delegate (excl. VAT)
    (includes all refreshments, lunch, workshop material and parking)

*Book 4 places for your team and receive a 5th place FREE!

Book your place now!

Complete a simple booking form

or call or email nlighten today on 021 794 7533 for more information

Book for Experience Advantage CX Masterclass 2019