Learn to think and achieve results like a Customer Experience Expert
Dramatically transform the way people interact with your organisation… Your customers, your colleagues and your bottom line will reward you for it.
No matter your industry, if you’re in the business of interacting with customers, the quality of your customer experience is what defines your success.
At nlighten’s intensive 1-day Management Master Class Workshop you will learn how to enhance that experience again and again by applying actionable insights delivered by three of South Africa’s leading Customer Experience experts.
What will you get out of the day?
Space is deliberately limited, so reserve your place now
We want you to gain maximum benefit from this workshop, making the most of the actionable learning and the personable networking opportunities. For this reason, only 50 delegates can be accommodated at each venue.
Your facilitators: Learn from the pioneers of Customer Experience in SA
What others had to say about the workshop
This was perhaps one of the most comprehensive CX workshops I have attended, right combination of practical application of the material overlaid with first hand insights.
This workshop allowed me to better understand the evolving customer, and subsequently use the knowledge in designing new processes.
I loved the fact that the workshop was very interactive. Mapping is always a huge job – Nathalie and Brendon were able to break it down and make it seem less daunting. Nice reminders and insights.
Nathalie and Brendon speak so well and have a great way of putting the message across. I have never been to a workshop that was so informative and really made me want to rush back to the office to start putting it all into place. I was totally wowed by the content of the workshop and have taken so much back to my team to implement. I see the customer experience in a much brighter light now.
I found the workshop very effective. I got some great tools to apply at my company.
The pace at which the information was carried over was perfect. The video clips were a winner and the stats drove the conversations.
Event costs and details
Johannesburg & Cape Town
Date: TBC, 2019
Investment: R3899.00 per delegate (excl. VAT)
(includes all refreshments, lunch and workshop material)