Posts

Bottom Line Growth_nlighten_article_2018

How Customer Experience Impacts Bottom Line Growth

From Journeys to Experiences. It doesn’t feel so long ago…
Pride comes before the fall_Article_Nathalie Schooling_nlighten

Pride comes before the fall

Melissa’s, once a much-loved Cape Town café, restaurant…
Personalisation_nlighten_article

Personalising your business - The 5 fundamentals of getting it right

Everybody knows that the successful marriage of big data,…
nlighten Blog_Better SEX pays off on your bottom line_16 Novemberber 2017

How better SEX pays off on your bottom line

You can’t develop exceptional CX (customer experiences) without…
nlighten Blog_10 Ways to retain customers and grow your customer base_10 October 2017

Ten ways to retain your customers and grow your customer base

How do you rate your company’s ability to retain customers…
nlighten Blog_Ask not what your company can do for you_10 July 2017

Ask not what your company can do for you

“ASK NOT WHAT YOUR COUNTRY CAN DO FOR YOU—ASK WHAT YOU…
nlighten Blog_Get Creative_23 June 2017

Get Creative!

Although this complex and digital “Selfie Era” is upon…
nlighten Blog_Hire the UX Guy_15 June 2017

Hire The UX Guy!

We are all familiar with the buzzwords “Big Data” and…
nlighten Blog_Final Boarding Call for CX _18 May 2017

Final Boarding Call for CX

According to Forrester Research, on average, US airlines…
nlighten Blog_The customer is always going to be right_11 May 2017

The customer is always going to be right

The clichéd statement, “the customer is always right”, has…