Posts

Whaen a Customer Sees Red_nlighten Article_2019

Conflict Management: When a Customer Sees Red

Have you seen this footage of the aftermath when a woman…
End_to_end customer experience_nlighten_article_Feb_2019

Why your end-to-end customer experience is only as strong as its weakest link

Humans are a pessimistic bunch. Studies show that we remember…
nlighten Blog_The customer is always going to be right_11 May 2017

The customer is always going to be right

The clichéd statement, “the customer is always right”, has…