Posts

5 ways_consumer choice_nlighten article_May_2019

5 Ways to Make Sure Consumers Choose You

Consumer power continues to grow. There is a wider choice…
When a Customer Sees Red_nlighten Article_2019

Conflict Management: When a Customer Sees Red

Have you seen this footage of the aftermath when a woman…
Customer Complaints_nlighten article_March_2019

Customer Complaints

Customer Complaints: Where Did it All Go So Right? There’s…
Pride comes before the fall_Article_Nathalie Schooling_nlighten

Pride comes before the fall

Melissa’s, once a much-loved Cape Town café, restaurant…
nlighten Blog_Get Creative_23 June 2017

Get Creative!

Although this complex and digital “Selfie Era” is upon…
nlighten Blog_Success is Simple! It’s in your DNA_25 May 2017

Success is Simple! It’s in your DNA

Your brand DNA is made up of several core components, such…
nlighten Blog_Final Boarding Call for CX _18 May 2017

Final Boarding Call for CX

According to Forrester Research, on average, US airlines…
nlighten Blog_The customer is always going to be right_11 May 2017

The customer is always going to be right

The clichéd statement, “the customer is always right”, has…
nlighten Blog_S.O.S_26 April 2017

S.O.S!!!

As a customer, sometimes trying to communicate with a company…
nlighten Blog_A 5 Step Guide to Retaining Clients. March 2017"

A 5 Step Guide to Retaining Clients

A 5 Step Guide to Retaining Clients in a B2B Environment. nlighten…
nlighten. Blog 2 February 2017. Feedback - The love affair between your business and customers

The Love Affair Between Your Business and Customer

Business. It’s all about human-to-human relationships.…
nlighten. Blog February 2017. Feedback - The Breakfast of Champions

Feedback. The Breakfast of Champions!

Yes, we get it! Life is busy. We are all busy with the business…