Posts

Whaen a Customer Sees Red_nlighten Article_2019

Conflict Management: When a Customer Sees Red

Have you seen this footage of the aftermath when a woman…
Substance Over Style_nlighten article_March_2019

Customer Experience is About Substance Over Style

Great customer experience is invariably about substance over…
nlighten Blog_The customer is always going to be right_11 May 2017

The customer is always going to be right

The clichéd statement, “the customer is always right”, has…