Posts

Whaen a Customer Sees Red_nlighten Article_2019
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Conflict Management: When a Customer Sees Red

  Have you seen this footage of the aftermath when a woman allegedly rammed her car into the Boksburg branch of Standard Bank on Friday?   There’s a digruntled customer, and then there’s a really disgruntled…
nlighten Blog_Get Creative_23 June 2017
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Get Creative!

Although this complex and digital “Selfie Era” is upon us, the number one key service driver in today’s world remains simple: Human Empathy. It has become somewhat difficult to be able to not only offer service that is of a relevant…