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Bye bye BA/Comair> A letter from Nathalie Schooling, CEO, nlighten
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Bye bye British Airways / Comair

Loyalty? (A open letter from an unhappy customer) Dear Erik Venter, I’ve had enough. After more than 15 years of loyalty - you have officially lost me as a client. I simply cannot justify the financial and emotional expense…
British Airways, It’s time to dust off the ancient service statement.

Promises, promises

To fly. To serve. These apparently simple four words were at the heart of the British Airways recent re-launch. They’re not new. In fact, according to the ads used to promote the new, improved and supposedly customer service oriented airline,…