nlighten CLIENT TESTIMONIALS

‘Their approach is highly professional and they are very responsive. The output from nlighten’s work is professional, well-presented, and easy to understand and navigate. They understood our brief from the outset and crafted a unique process and well-designed methodology.’

Servest GroupDirector

‘nlighten has a very professional approach and attitude; the way they treat their clients is second to none. They are honest and do not mince their words, which we appreciate. I’ve had this experience with both Nathalie and Nicola.’

MerchantsOperations Director

‘nlighten is super professional in the way they interact with everyone who comes into contact with them. Their general responsiveness is excellent.’

Tsebo GroupDirector - Customer Service

‘nlighten is passionate and enthusiastic about what they do. They display a keen willingness to help us get to the top of our game, and their research questions to clients are well-structured.’

CGICHead: Distribution

‘nlighten is really good at relationship building and they quickly got to know our business. They present themselves and their services in a very professional manner and we consider them an important strategic business partner. Over time, they have come to understand our business well.’

Adcorp Industrial ServicesManaging Executive | Supply Chain Business

‘nlighten has helped to create a culture within the bank that is customer experience focused.  They have helped us to look at how we interact with and talk to our clients and have ensured that our communications, both written and verbal, are client friendly and focused on enhancing customer experiences.’

Nedbank Limited

‘nlighten very quickly came to understand the specifics of Maitland’s various business streams. They are open, available and approachable, and it’s a real pleasure to do business with them. nlighten is good at pushing the conversation forward and quick to suggest next steps. Information is always presented in a logical and easily digestible format, and their follow-up is also exceptional. They drive an objective hard, and we appreciate that.’

MaitlandHead of Marketing

‘nlighten has become a real business partner to us. They are involved with and interested in our success, offering an integrated service, although we haven’t always been fully aware of all that is on offer. They are flexible in their reporting and when co-creating research questions with us. Once a problem has been diagnosed, they quickly offer recommendations about the way forward. nlighten takes its relationship with us very seriously indeed.’

Adcorp BLUChief Strategic Officer

‘They are very good at translating what is causing a problem or deficit in customer experience into practical and workable solutions and suggestions.’

Netcare Group Hospital Manager

‘They are experts at customer service, drawing analytics from their research and getting relevant information from our clients.’

CTICCGeneral Manager | Commercial

‘nlighten’s response times are good. They are excellent communicators and have a comfortable and relaxed way of communicating, while their reports on and presentation of research are of an exceptional standard.’

Digital GenerationQuality Assurance Officer

‘They are very focused on what they do, and great at engaging people. There is a spark you can feel the very moment you meet the nlighten team. They are inspiring and have a refreshing ‘tag team’ way of presenting their content. This keeps audiences interested and engaged.’

SFIKey Account Manager

‘They live what they stand for, setting an excellent example of creating good customer experiences. The nlighten team are good communicators, making sure they remain top of mind. They are incredibly professional and efficient. We appreciate nlighten’s high standards.’

TFGCredit and Marketing Manager

‘Our business is based around our clients and the relationships we have with them.  Nathalie and her team took the time to understand our business and our desired outcomes.  The process has been extremely informative, added tremendous value, been easy to develop and represents value for money to us.  We will continue to work with nlighten in the future and highly recommend their business and the process.’

Citadel Wealth Management

‘The feedback we get from nlighten regarding our guest experience is concise, understandable, well-presented and includes very relevant strategic insights. Our partnership with nlighten has added untold value to our business. So important is the nlighten feedback to us, in fact, that it has been included as an essential component of our staff incentive programme.’

Cape Grace Hotel

‘The Singita Directors were in agreement that the format of the programme, the delivery thereof and the outcomes were of a quality and level that exceeded our expectations. This has ensured that we have invited nlighten to facilitate a strategy session for the group, in the near future. There is no better endorsement than to be invited back.’

Singita Private Game Reserve

‘It’s not often you find exactly the right service provider for your needs via an internet search, but with nlighten, that’s exactly what Nashua Mobile has done. I have been so impresses with the quality of research, the presentation of results and the strategic understanding I’ve enjoyed from nlighten that I have already recommended them to a number of my colleagues in other areas of our business. nlighten has become an integral part of our service strategy.’

Nashua MobileHead of Customer Service

‘nlighten’s approach to training made it really come alive for our staff. They took the time to understand our brand, values, and business challenges and then tailored the training to those aspects of our business; while the facilitator took the time and effort to ensure that all the attendees were always on the same page. In meetings, many of our staff members still refer back to what they learnt during their nlighten training sessions.’

Staff U Need Support Services Manager

‘They are good at building relationships and they make a huge effort to understand our business. nlighten’s output is excellent, as is their attention
to detail. They are passionate about making a difference…and they do!’

Adcorp BLUManaging Executive | Coastal

‘nlighten’s execution is always top drawer, reliable, trustworthy and consistent. Nathalie and Brendon offer a service that is different from other service providers—we get the the sense that they consider our business their business. They always have their ear to the ground for international best practice.’

MaitlandHead | Business Development

‘nlighten has become a real business partner to us. They are involved with and interested in our success, offering an integrated service, although we haven’t always been fully aware of all that is on offer. They are flexible in their reporting and when co-creating research questions with us. Once a problem has been diagnosed, they quickly offer recommendations about the way forward. nlighten takes its relationship with us very seriously indeed.’

MerchantsHead of Operations

‘nlighten is good at building relationships and excels at developing customer-centred mindsets.’

CasidraHuman Resources Manager
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